Have Any Questions ?

The iDoctor365 cannot use returned medicines, for reasons of safety and therefore once medicines have left the pharmacy we cannot allow their return. Unused medicines should be taken to your local pharmacy for safe disposal. You can cancel an order for medicines up until the point your medicine is dispatched, at 2pm on the day of order. You can do this by emailing us at Support@iDoctor365.com or cancelling your order in the “my account” section of the iDoctor365 website. If an order is incomplete, you must contact us at Support@iDoctor365.com within 2 days and if an order does not arrive, you must contact us at Support@iDoctor365.com within one week. Please inform us at Support@iDoctor365.com and provide full details including your order number, name and contact details. If we have sent you an incorrect item, please do not open the packaging as we need to receive it back in the same condition it was sent to you. Please email us at Support@iDoctor365.com within 2 working days of receiving your order, with your order number, name, contact details and information about what you expected to receive and the item that was sent incorrectly. Please send the incorrect item back to us by DHL and we will refund your postage. Damaged or faulty goods can be returned to us for a full refund. Please inform us at Support@iDoctor365.com of your intention to return faulty goods, your order number, the details of the damage and your postage costs. We recommend that you return faulty items by DHL.

If an order is declined by one of our doctors then you will be notified by email that there is a message in the “my account” section of the website. A full refund will be made immediately by us but if you have paid by debit card it may take a couple of days before it appears in your bank account. It is very unusual for our doctors to decline a prescription once an order has been made as our medical questionnaires are designed to provide all the necessary information to allow the prescription to be issued. It’s only if you have provided additional relevant medical information for our doctor to consider and she then decides that the medication is unsuitable for you. There will be a full explanation in the “my account” area of the website.